Polis Sgr S.p.A. (hereinafter referred to as the “SGR”) has adopted appropriate procedures to ensure prompt handling of any complaints submitted by clients.
The handling of complaints is entrusted to the Corporate Affairs Department.
Complaints must include the client’s identifying details, information regarding the position held with the SGR, the reasons for the complaint, and must be signed by the client or their authorized representative. Complaints, together with any supporting documentation, a copy of the client’s identification document, and any power of attorney, must be sent to:
Polis Sgr S.p.A. – Corporate Affairs Department
Via Solferino, 7 – 20121 Milan
using one of the following methods:
• Registered mail with return receipt;
• Hand delivery;
• Email: sgr@polis-sgr.com (attach a copy of the letter and ID in PDF format);
• Certified email (PEC): polisfondisgr@legalmail.it (attach a copy of the letter and ID in PDF format).
The final outcome of the complaint, including the SGR’s determination, will be communicated to the client within 60 days from the date of receipt of the complaint, in writing, by registered mail with return receipt to the address on record, or via certified email (PEC).
