Polis Sgr S.p.A. (hereinafter SGR) has adopted appropriate procedures to ensure prompt handling of customer complaints.
Complaints are handled by the Corporate Affairs Office.
Complaints must contain the customer’s identification data, details of the position opened with SGR, the reasons for the request and must be signed by the customer or by his/her representative. Complaints, together with any supporting documentation, a copy of the customer’s identity document and any proxy, must be addressed to:
Polis Sgr S.p.A. – Corporate Affairs Office Via Solferino, 7 – 20121 Milan.
Complaints can be submitted by either:
• registered mail with return receipt;
• hand delivery;
• email: sgr@polis-sgr.com (copy of the letter and identity document in pdf format);
• certified email: polisfondisgr@legalmail.it (copy of the letter and identity document in pdf format).
The final outcome of the complaint, containing the SGR’s resolutions, shall be communicated to the customer in writing within 90 days of the date of receipt of the complaint, via registered mail with return receipt, to the addresses held by the SGR or via certified email.
